Your order will be placed on a Pallet delivered to the kerbside of your delivery address. Standard delivers are usually next working day, but can take up to 48 hours. If you make any delivery instructions in our notes section, we will pass this onto the courier when we book your delivery with them. They will make a couple of attempts to deliver. Timber materials - Our website calculates the weight and size of your order. Our delivery charges are based on Monday to Friday deliveries. Material is of high quality and cut perfectly to sub-mm accuracy. A versatile plywood that cuts and finishes well, these boards are light colour making them suitable for staining, but are commonly finished with clear lacquers or oils. Can I get a faster delivery? Based on 178 reviews As we cut all orders to size and they are bespoke to you we cannot exchange items. All our timbers are cut to size and due to the quantity of timbers and variations we have we do not have standard stock sizes as we buy in by packs of varying widths and lengths. We stock a variety of thicknesses, ready to be ordered and cut to your exact specifications. Otherwise, please drop us an email or call us, and we will send a separate PayPal request for payment. Please check your account or your "Junk folder". Oils, Treatments & Accessories have a £8 delivery charge (excluding Timber Sample Fan, Wood Plugs & Jointing Biscuits where costs may vary). We always check that payments have not gone through more than once. and in the correct format. Falmouth Returns should be sent to the following address: Sprucewool Ltd  Place your order online as usual and make a note in the special-order instruction box that you wish to collect. We can source larger sheets; however, we will find a price from our suppliers and we will charge you for the full sheet as it a non-stock item. We are based in Falmouth in Cornwall and we ship orders throughout the UK. Please note that any price estimates given above are for mainland UK Delivery, excepting the highlands, and are excluding VAT. Which timber would you recommend for interior/ Exterior use? Has my payment gone through? We will contact you prior to dispatch to arrange a convenient delivery weekday. All our timbers have a description underneath. Birch Plywood is available from many places in Eastern Europe, including Finnish Birch Plywood, Estonian Birch Plywood, Latvian Birch Plywood, Polish Birch Plywood and Ukrainan Birch Plywood to name a few. Working days are Monday to Friday, excluding Bank Holidays. Please allow up to 10 working days to complete your order. We are the largest distributor to the UK of Russian birch plywood. VAT invoices are sent with your order. We have to take into account the stock we have on the premises and how many orders we have at the time. If your order is over 3.6m long when wrapped we cannot ship it with our standard courier due to their limits on what their drivers can carry. Sadly we cannot always contact all those customers who have not paid. Someone must be able to accept the order as our courier will not leave it and we will have to charge you for redelivery. Working days are Monday to Friday, excluding Bank Holidays. We can request a call for palletised deliveries, but there is not guarantee a call for standard deliveries. Furniture, Kitchen Cabinets, Wall/Ceiling Claddings, Fascia’s, Model making. If you have not received an order acknowledgement email, we most likely have not received your payment. No. Based on one experience, I can thoroughly recommend this company. Yes. Someone must be able to accept the order as our courier will not leave it unattended and you will be charged for redelivery. We do offer a range of finishes for you to apply at home. High quality material accurately cut I have not received an order acknowledgement or my order.