When I finally diagnosed the issue, despite it being under warranty, Sleep Number insists on charging me over $100 for a "technician" to come install this simple part and would not let me replace it myself. This is a joke! If all of the beds this one has everything I need. The last time we called and inquired about the base they said it was against the law to take it back. He never tried to upsell and offer what he thought was truly right for us. This is on top of a $200 delivery fee! I called customer service to schedule a return and after being on the phone for almost an hour was told I couldn't return the base, the sheets, pillows, and mattress topper. I called to return it since they offer a 100 night trial and was told I would have to pay another $200 to have it picked up. They changed the delivery date within 24 hours of when it was supposed to be, to 2 weeks later. The other good thing about the bed is many get over 16 years with their bed compared to spring beds so the value on how long the mattress last is higher than a regular bed. We are still adjusting to the concept of setting the number to one that is most comfortable. Be smart, don't do it!!!! While the numbers go from 0 to 100 they are in increments of 5 so there isn't as much adjustment as there would appear to be (intentional deception?). Sincerely, Lesa Uhlenhaker. As a customer, he can relate, as an associate, he represents it exceptionally! Called again and they extended the trial time. These beds have technology built into the mattress construction that senses the sleeper’s every moment, from heart rate and breathing and then automatically changes the firmness, comfort, and support using the brand’s “responsive air technology” feature. Got our number and information. My first new mattress since I was a child and I love it! It arrives nicely packed in a relatively small box with clear instructions. And as far as comfort goes, just try laying on the "i8 360 Smart Bed." Get The Best Black Friday 2020 Online Mattress Deals! Learn more about the new i8 Sleep Number smart bed. They want you to call with your problem and Sleep Number will walk YOU through trying to fix the bed yourself!!! They have made large real years very painfull having to get up & fdpsttiiioning bed and I’m alone have no help me to move mattress spent a lot trying find way to fix it. It just didn't work for us. Shop for adjustable bed bases and frames! If I sat up in bed put back against wall bed slid off end of bed when I called about it hey said they were aware but offered no help. It relieves the pressure on my back and I wake up without having to limp out of bed. Not perfect but best mattress I've had in....well ever. Then 1 1/2 hours before that delivery date they called again and postponed it for what they tried to schedule for 3 more weeks. I am a 270 lb guy. However, once I paid for the whole enchilada, their customer service took a drastic turn for the worse. As expected, the 4" of foam was TOO thick and allowed my spine to sag. If it's too firm its supportive of my back but I can't sleep because the rest of my body is uncomfortable and I'm waking up every hour. So here we are, signed the contract and paid for the bed. She said if I didn't like it I could keep it for free but it was just some effort to get me to keep the mattress. High-tech mattresses from brands like Sleep Number offer features, including temperature control and adjustable support levels. The last time that (same incident) happened, I couldn't move out of my bed for two full days and I suffered excruciating lower back pain for three weeks before I recovered full mobility. Slumber Search is supported by readers. Then it will be well worth the money spent. The main differences between them are more of a memory foam comfort layer above the DualAir system. Unless you're physically challenged or disabled, I'd save money by opting for the UPS delivery. My parents needed a new mattress and decided they wanted to check out the sleep number beds. Even with full pressure this did not go away. Yes How is the staff? Afer a great deal of protest they agreed to a one week delay for one that, hopefully, will not be defective. He found the ideal personal sleep number setting for me, which is 40. Delivery company wanted to deliver the following week. That probably accounts for why the higher-end Sleep Number beds are reviewed much more negatively than the basic C2 mattress. ------------------[UPDATE 3-11-2014: Well, my wife just completed her pregnancy with our third child and she has said repeatedly throughout the last trimester that she was glad to have an adjustable bed. These air chamber(s) use a pump to bring in air that will inflate or deflate the chamber based on the individual’s Sleep Number setting. Be sure to read Sleep Number’s policy in full on their website. Our backs and shoulders hurt badly. upon examination by them they said the other side was defective and needed to be replaced. We do not have children and so no child has ever jumped on the bed.About a year ago we noticed that the sides of the bed were pushing out and there was a depression on both sides where he lay when sleeping. Sleep Number may have a good bed for $5600 but they have the worst customer service of any company in the world. There can't be more than $200 of material cost here. For instance, in the C3, Sleep Number merely adds a little foam padding and a slightly taller air bladder, but the price jumps by $300 or more! One more exchange. I went to my doctor who prescribed drugs , which worked for awhile. Sleep Number’s website offers details, photos, FAQ’s, and images of each Sleep Number bed. Get special coupons, discounts, and giveaways! First they sent me a 1 inch thick plain piece of foam the size of the whole mattress. I was surprised to see how the technology and options have gotten even better since my previous purchase. I am a RN and my husband is an officer. PRICE $1899 + TAX PLUS DELIVERY!!! I saved so much money. I spent 6,000.00 on this bed and they can't get someone out within 3 weeks to fix my bed? I'm a 65 and the wife is at 75. This is my second purchase with Sleep Number and after this experience, my last. Don't know how good the bed is because we didn't get it. Sleep Number beds are made by Select Comfort Corporation (Select Comfort), which is a public company. Here is the description I got from a representative: The silhouette is an optional upholstered surround for our FlexFit adjustable bases. Paid almost $6,000.00 for this i10 bed, after less than 2 years the bed started dramatically sagging the same way our 10 plus year old innerspring pillow top mattress had. ??? I can only conclude that the other person should not have inform us about this design flaw.Also read the warranty information carefully. And when I initially called about the return before being transferred to the people who actually handle that part, the first lady offered me a 3 inch plush cover. We bought a sleep number bed thinking we would be able to control our sides to make it comfortable for two people to sleep. Sleep Number Bed Reviews: PROS. Initially this plush cover is $180 for one side (split king)! That's why he is great as what he does. I am suffering through cancer treatments and my routine was off that morning. We're expecting the mattress in 2 weeks. I was offered a new mattress cover at a prorated discount of almost 300 dollars. It can take about 30 days for your body to adjust to a new mattress, and we are confident that by the end of that 30 days you will have found your ideal Sleep Number setting and be well on your way to better sleep. If you like to cuddle with your significant other at night, you might want to try a different bed. The Performance series offers enhanced pressure relief comfort layers. So when we called they were completely dismissive, no compassion what so ever, and offered to cancel. One caveat: Don't overdo it on the thickness of the memory foam toppper. I waited half an hour on the phone only to find out I would have to wait another 20 days for delivery. It's now 2 days prior to home delivery and I just received a phone call from SN saying an employee drove a fork lift through my custom bed frame and it will be another 6-8 weeks before my order can be delivered. I'm very disappointed I wasted $2000 on this. So far, we're quite pleased.] Most comfortable bed and most restful sleep I’ve ever had. But, foam compacts over time so if you get that model, you are right back into the short lifespan of a standard mattress. All Sleep Number mattresses come with one or two air chambers. I have never perspired so much in my life. Just bare bones mattress. This morning was the final straw. Read the fine print or you will lose a lot of money. And now I'll just be seen as that customer who's upset blah blah blah. The bed we received was not the bed we tried in the store. But I tried it anyway, unbiased, just in case because I wanted to justify getting raped with the delivery fee. The Sleep Number stores were open and all other furniture stores . We are talking about 16 months after purchase and now out of warranty. Mattress & furniture shopping is an oftentimes tedious and mundane task.