*) Services often have a higher degree of labor content than manufacturing jobs do, although automated services are an exception. The ability of an organization to respond quickly to demands or opportunities. Purchasing, Industrial Engineering, Distribution, Maintenance. More specifically, it is the management of the conversion of land, labor, capital, technology and management inputs into desired outputs of goods or services. essential in flying and maintenance operations, where the emphasis is on safety, and important in dealing with customers at ticket counters, check-in, telephone and. in order to give customers realistic estimates of how long it will take to fill their orders. Chapter 2 4. Introduction to Operations Management-Chapter 1 Author: Preferred Customer Last modified by: Avi Dechter Created Date: 8/5/2003 6:44:43 PM Document presentation format: On-screen Show Company: University of New Hampshire Other titles Capital, labor, and information are used to create goods or services, To ensure that the desired outputs are obtained, an organization takes measurements at various points in. *) The Operations Function consists of all activities directly related to producing goods or providing services. An example is not allowing a person who has had too much to drink to drive. *) Activities that provide some combination of time, location, from, and psychological value. The application of scientific discoveries to the development and improvement of goods and services. 1. Three Basic Business Functions. for producing the goods or providing the services offered by the organization. Operations works in conjunction with the complementary business functions of finance, responsible for securing … Is there more to it than just what is legal? Operations Management is the process of converting inputs into desired outputs. Chapter 1 Introduction to Production Operation Management INTRODUCTION Production/operations management is the process, which combines and transforms various resources used in the production/operations subsystem of the organization into value added product/services in a controlled manner as per the policies of the organization. A few factors account for a high percentage of the occurrence of some events. These include the following: What: What resources will be needed, and in what amounts? It is important to note that goods and services often occur jointly. System in which low-skilled workers use specialized machinery to product high volumes of standardized goods. *) Refers to the science and use of computers and other electronic equipment to store, process, and send information. In non-profit organizations, the value of outputs is measured by, Production of Goods versus Delivery of Services. *) All managers use metrics to manage and control operations. A sequence of activities and organizations involved in producing and delivering a good or service. *) Purchasing has responsibility for procurement of materials, supplies, and equipment. Chapter 1 Introduction to operations Management and Marketing Introduction to from MARKET 101 at Future University in Egypt •Automobile •Computer •Shampoo Servicesare activitiesthat provide some combination of time, location, form or psychological value. • The Utilitarian Principle is that the good done by an action or inaction should outweigh any harm it causes or might cause. 1. *) Variation occurs in all business processes. *) Product designs are often easier to patent than service designs, and some services cannot be patented, making them easier for competitors to copy. A sequence of steps intended to guide thinking and subsequent decision or action. Chapter 4 8. *) the moving assembly line: which had a tremendous impact on production methods in many industries. The goods-service combination is a continuum. *) The need for managing risk is underscored by recent events that include the crisis in housing, product recalls, oil spills, and natural and man-made disasters, and economic ups and downs. Govern the operation of the entire organization. 1. Chapter 1. Operations management is the management of the processes that transforms inputs into the goods and services that add value for the customer. For example, a child's toy car is a model of a real automobile. Introduction to Operations Management-Chapter 1 Author: Preferred Customer Last modified by: Herbert Blake, Jr. They include purchasing. *) Many services tend to involve less use of inventory than manufacturing operations, so the costs of having inventory on hand are lower than they are for manufacturing.